Frequently asked questions for Kihei Surfside

There are no keys, doors are operated using a code valid for your stay only. You can check in anytime after 4PM.

Check-in Instructions are sent to the email(s) on file three times; the first time right after the final payment is received, two days before check-in and at 2:00PM the day of check-in. Please have this information with you before you travel. The front desk does not have your door code. If you arrive at the property without your assigned door code you may be in for a wait until you can connect with us, especially if it is later at night.

Official check in time is 4:00PM. Your door code starts working at 2:00PM. The cleaners are usually finished cleaning the unit by 2:00PM. This does not mean check in time is 2:00PM, it means check in time is 4:00PM, and if we can accommodate an earlier possession time because the cleaners are finished, or the cleaners are willing to extend a courtesy to you to by allowing you to drop off your things, we will. If you arrive between 2:00PM and 4:00PM and the cleaners are not there and have finished cleaning, it is OK to move in. If you arrive and the cleaners are not finished, regardless of whether it is before or after 2:00PM, it is not OK to move in; it is OK to put your things in the unit as instructed by the cleaners then leave the unit and let them finish their work. This does not mean you can start unpacking, sit on the sofa or lanai, take a shower, watch TV or make a snack. It means you drop your luggage off and leave. If you want to change your clothes, please do so in the common bathroom in the breezeway on the ground floor. If you put things in the refrigerator before it has been cleaned, the cleaners will not remove your food to clean it. Sorry about the hard sounding wording, but some past guests have taken advantage of the cleaner’s courtesy by getting in their way and hampering their ability to finish their work, then complaining about the cleaning and even leaving bad reviews about cleaning, so it has become necessary to make the terms of the early check-in crystal clear.

Yes, you can check in 24/7 with your door code.

Regular check out time is 10AM. This can be found on your rental confirmation, rental contract, check out reminder and on the back of the front door of the unit. Late check out works like this. We are happy to allow you to stay until 6:00PM at no charge provided there is no guest scheduled to arrive on your check out day. This cannot be confirmed until 24 hours prior to check out. The alternative is a “Guaranteed Late Check Out”. This guarantees the unit for you until 6:00PM for a fee of one-half days rent. Please let us know how you would like to handle this. If a late checkout was arranged after booking, you will need a new door code that will continue to operate the door lock after your originally scheduled check out time. Unless otherwise arranged, you are expected to have completed the items on the checkout checklist and be out of the unit by 10AM. The cleaners are very punctual and generally arrive promptly at check out time. They are paid a flat fee to clean, so any delay is not being respectful of their time. Unauthorized late checkouts and incomplete checkout procedures may result in extra fees. Please pay attention to the agreed upon check out time and perform the check-out procedures as requested. Please don’t wait past 5PM the day prior to check out, to request a late check out, as it is likely too late to confirm with housekeeping and/or for them to change their cleaning schedule. “I thought the check out time was 11AM” is not an acceptable excuse not to check out on time.

No. Please use the trunk of your car or rent the unit for the additional time required.

Yes.

The pool, BBQ area, common bathroom in the ground floor breezeway and garbage room are changed every Tuesday. The valid code for your check in day can be found on your welcome letter emailed to you on your day of arrival.

Yes - See Kihei Surfside Rules

Yes.

No, but infant equipment can be rented from:
NAKAOI BABY RENTALS
P.O. Box 1990 Kihei, HI 96753
Phone: 808-446-6729
FAX: 808-441-9938
rentals@nokaoibabyrentals.com
www.nokaoibabyrentals.com
Mariano Sotomayor (owner)

No.

Yes.

Yes. The base nightly rates include up to two guests in a one bedroom unit, and four guests in a 2 bedroom unit. Some units allow up to an additional 2 guests. See Unit Amenities or the unit listing for maximum occupancy of the individual units.

No, although additional cleaning is available at additional cost to you. Contact your housekeeper listed on your check-in instructions for details.

The unit comes with starter supplies of bath soap, dish soap, shampoo, toilet paper and paper towel. These items are not replenished. If you run out your will need to purchase more supplies at the store. Just like at home.

No. The units are supplied with two towels of each size per person on the reservation and one beach towel per person. This is a vacation rental; there is not a supply of extra towels available like in hotels.

The one-bedroom units at the Kihei Surfside do not have in-suite laundry. The two-bedroom units do have in-suite laundry. There is a coin/credit card operated laundry facility on the ground floor, ocean side, open 8:00AM to 8:00PM. Soap is available there. Change is available at the Surfside office.

Extra charges apply for missing or stained items that don’t come clean after the first wash and for towels full of sand. Each bathroom has a black washcloth for makeup and tanning solution removal. To avoid charges for stained items, best to wash the stains out yourself prior to check out.

Assume no. Sofa beds or pull-out beds are not as comfortable as regular beds. We do not recommend putting adults on sofa beds. They seem to be suitable for children but become less and less comfortable the bigger/older the person(s) using them.

Pee, poo and toilet paper. Nothing else. No diapers, wipes, feminine hygiene products, condoms, Q Tips, etc. The plumbing system is 45 years old, and does not have the capacity to handle anything but the basics. Don’t assume that because your system at home can handle these items, that our system at the Kihei Surfside can. Proper bags for disposal of these items are available at the front desk. If the system gets clogged as a result of flushing prohibited items, or improper use of the garbage disposer (no citrus peels, pineapple skin, celery, etc.) guest will be responsible for the cost of the plumber to rectify. All toilets and garbage disposals are tested and working prior to check-in.

There is a garbage chute is located at the end of each hallway, mountain side. There are recycle buckets for glass, cans, plastic and newspapers located in the garbage room, located on the ground floor, mountain side. There is a dumpster specifically for cardboard located on the north side of the mountain side parking lot.

No. We do not offer trip cancelation insurance. If there is a possibility that you may need to cancel, or would feel more comfortable to have the option to cancel, you need to purchase trip cancelation insurance from a third party.

Generally, no. We will try to accommodate minor changes (a few days here or there) or sometimes can make changes that result in a sooner stay but can’t accommodate changes that result in stays weeks or months beyond the original stay dates.

Yes. One car. At your first opportunity, register it with the office.

Yes. Google and Yelp know all of them and have ample reviews. Alternatively, check https://www.islandspreemaui.com

All units have beach towels and a cooler. Umbrellas and snorkel gear are not supplied but are often left behind in the units by other guests – no guarantees. The Kihei Surfside office loans out beach chairs free of charge during operating hours. The office is closed Sundays and Holidays. On those days, if you happen to see a Kihei Surfside maintenance person on the property, you could ask if they could provide you with beach chairs.

No, with the exception of the area behind the gardener’s shack in the east parking lot. Strictly enforced up to the level of eviction.

On your check-in instructions, on the back of the unit’s front door, or on the back of the modem. Please let us know if you find the Wi-Fi credentials on your check in information are not correct.

Consult the check in instructions to match the problem with the correct contact.

To report any serious mechanical issues with the unit or building, such as water leaks, front door lock or safe not working, trouble with the TV/Cable box, smoke detector battery alert, or to report insects or smoking on the property.

Is there air conditioning?